The Carnival of Business and Entrepreneurship #2 is up at Bootstrapper right now. I wanted to point out the entry, The Single Fastest Thing You Can Do to Increase Trust, from Trusted Advisor. This interested me because Charlie’s reasons really did make sense, but I read a lot about Tim Ferriss and the The 4-Hour Workweek for last week’s post on Entrepreneurial Time Management and Discipline. While reading Tim’s work, I was thinking about the kinds of ideas that Charlie is talking about in his article—that is, scheduling your e-mail and making people wait on you may be good for you, but it’s probably not the best idea for building solid client relationships. I think there’s a careful balance between Tim’s response and Charlie’s. Currently, I tend to lean more towards Charlie’s response.
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December 10th, 2007 at 8:43 pm
Thanks for the nice words.
A thought to resolve the dilemma? If you respond to calls and emails quickly, you are in the position to proactively suggest the scheduling of your work calendar–not just the scheduling of your email. It’s a case of being responsive giving you much more control over the bigger stuff.
Or so it seems to me.
Thanks again,
Charlie
December 10th, 2007 at 9:00 pm
I’ve actually been trying that one — e-mailing people to tell them when I was going to respond to something. And you’re right, it is relationship-building and trust-inspiring! And it allows me to schedule it without offending any of my clients.